Support

Contact Us

If you need assistance, please reach out to our support team:

Common Issues

Order Issues

If you have an issue with your order (wrong item, missing item, quality concerns), please contact us within 2 hours of delivery. We'll arrange a refund or replacement.

Payment Issues

If you were charged incorrectly or experienced a payment error, please contact us with your order number and payment details for resolution.

Account Issues

For login problems, profile updates, or account deletion requests, please email us with your registered email address.

Home Cook Support

If you're a home cook needing assistance with your kitchen, orders, or payments, please contact our dedicated home cook support team.

FAQ

How do I track my order?

You can track your order in the app under "My Orders" or click the tracking link in your order confirmation email.

What if I need to cancel my order?

Orders can be cancelled within 30 minutes of placing them. After that, cancellation depends on the home cook's preparation status.

How do I become a home cook?

Download the app and apply through the "Become a Cook" section. You'll need to complete verification and meet our kitchen standards.

What payment methods do you accept?

We accept credit/debit cards, online banking, and e-wallets (Touch 'n Go, GrabPay).

How do refunds work?

Refunds are processed to your original payment method within 5-7 business days after approval.